Privacy Policy

This Privacy Policy explains how AUD Gaming Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players in relation to their personal information. We aim to handle information responsibly, transparently and only for legitimate business, service, security or legal purposes.

AUD Gaming Casino holds a gaming licence issued by the Curaçao Gaming Control Board, providing a regulated framework for account security and fair-play standards.

Information we may collect

When a player uses AUD Gaming Casino, we may collect information provided directly by the player, information created through use of the website and information received from service providers involved in operating the platform. The type and amount of information collected can depend on the services used, the player’s account activity and any checks that are required.

Account and personal details

This may include a player’s name, date of birth, contact details, login information, account preferences and records of communications with customer support. We may also record responsible gambling preferences, account status, requests and other information needed to administer an account and provide relevant services.

Identity and verification information

To help confirm identity, age and eligibility, we may request identification documents, address information, proof of payment ownership or other verification material. This information may be reviewed by authorised staff or specialist service providers. Verification information is handled for account security, anti-fraud checks, responsible operation of the service and compliance with applicable obligations.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, game activity, account balances, payment methods and transaction outcomes. Payment details may be processed by payment providers. Where appropriate, we may receive confirmation or limited payment information from those providers rather than full payment credentials.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected, such as an IP address, browser type, device details, operating system, language settings, pages viewed, access times, referring pages and information about interactions with the website. We may also use cookies and similar technologies to remember preferences, support functionality, help protect accounts and understand how the website is used.

How we use information

Personal information may be used for the following purposes. We seek to use information that is relevant to the purpose for which it is collected and to limit access to people and providers who need it for an authorised reason.

Creating, maintaining and administering a player account.
Providing casino services, processing transactions and displaying account activity.
Confirming identity, age and account ownership.
Detecting and preventing fraud, suspicious activity, abuse, multiple-account activity and other security risks.
Protecting the website, systems, players and service providers from unauthorised access or misuse.
Responding to questions, complaints, verification requests and support communications.
Understanding website performance and improving features, navigation and user experience.
Sending service messages about accounts, transactions, security, changes or important operational matters.
Sending marketing communications where permitted and where the player has provided the necessary consent or has not otherwise opted out.
Meeting legal, regulatory, tax, accounting, reporting and responsible gambling obligations that apply to the operation of an online casino service.
Establishing, exercising or defending legal rights and managing disputes.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details, technical information and transaction records may be reviewed together to protect the platform and investigate unusual activity. We do not intend to use personal information for unrelated purposes without an appropriate basis or notice.

Sharing information

Information may be shared with service providers that help operate the website, process payments, perform verification, provide technology, maintain security, deliver customer support or assist with compliance. These providers should only use information to provide authorised services or as otherwise permitted. Information may also be disclosed where necessary to comply with a lawful request, protect rights and safety, investigate suspected wrongdoing or support a legal process.

Some service providers may handle information in locations outside Australia. Where information is transferred or accessed across borders, reasonable steps should be taken to support appropriate protection and secure handling. We do not sell personal information as a general business practice.

Cookies, security and storage

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. AUD Gaming Casino may use them to keep players signed in, remember settings, support essential functions, improve security, measure website performance and understand general usage patterns. Some cookies may be provided by carefully selected technology or analytics partners.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect sign-in, preferences or some website functions. Essential cookies may be needed for parts of the service to operate correctly.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from accidental loss, unauthorised access, misuse, alteration or disclosure. These measures can include access controls, account safeguards, monitoring, secure connections and procedures for handling verification and payment information. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password and keep login details confidential.

Retention of information

Information is generally kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Children and age-restricted services

The casino service is intended for adults who meet all applicable age and eligibility requirements. We do not knowingly seek to collect information from children. If a parent or guardian believes that a child has provided personal information, they should contact support so the matter can be reviewed.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These may include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@audgamingcasino.wtf. The request should clearly explain what information or action is being requested. For account security, we may need to verify the identity of the person making the request before providing information or changing account records. This may involve asking for information already connected with the account.

Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
Correction: identify information that is inaccurate, out of date or incomplete and ask for it to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing need or legal reason to retain it.
Marketing consent: withdraw consent to marketing messages at any time by contacting support@audgamingcasino.wtf or using an available unsubscribe option.

Withdrawing marketing consent does not necessarily stop essential service communications, including messages about account security, transactions, verification, changes to services or other important operational matters. Deleting an account or requesting deletion may not remove information that must be retained for legal, security, dispute or record-keeping purposes.

Updates and questions

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version published on the website will apply from its stated or implied effective date. Players should review this page from time to time. Questions, concerns or requests about privacy and personal information can be directed to support@audgamingcasino.wtf.